Documentation & Help

Smart feedback for Dutch webshops

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Navigate our complete technical library tailored for developers, store managers, and support teams.

Getting Started

Installation & Configuration

Step-by-step setup for Shopify, WooCommerce, and custom HTML. Covers script injection, GDPR consent mapping, and initial widget styling.

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Developers

REST & GraphQL API

Full reference for webhook payloads, authentication tokens, and batch export endpoints. Includes rate limits (1,200 req/min) and pagination standards.

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Store Operations

Dashboard & Reporting

Configure automated NPS alerts, export CSV datasets, and sync feedback scores with Klaviyo or Salesforce CRM pipelines.

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Troubleshooting

Error Codes & Fixes

Diagnose common issues like FBNL_402 (consent block), FBNL_508 (theme conflict), and delayed webhook deliveries. Includes console debugging tips.

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Popular Resources

Most accessed articles by our 2,400+ active merchants this quarter.

Guide

Mapping Feedback to Product Variants

Learn how to tag responses to specific SKUs using the variant_id parameter. Includes Liquid snippet examples for the Dawn theme.

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API

Webhook Signature Verification

Secure your endpoints by validating HMAC-SHA256 signatures. Covers Node.js, PHP, and Python implementation examples.

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Compliance

AVG & GDPR Data Retention

Configure automatic deletion of PII after 24 months. Includes DPA templates and cookie banner integration for Dutch compliance.

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