Agency Reporting
Smart feedback for Dutch webshops
Stop Guessing. Start Proving.
When you manage twelve Shopify stores, tracking customer satisfaction across Klaviyo, Hotjar, and manual Typeform surveys becomes a bottleneck. At Van Der Berg Media, we lost three retainers last quarter because we couldn’t quantify post-purchase sentiment. Your clients demand hard metrics, not guesswork.
Manual collection drains your team’s bandwidth and leaves client reports outdated by the time they’re sent. Without real-time CSAT data, you’re defending campaign performance with anecdotes instead of actionable insights. That gap is where churn begins.
Automated Reporting Built for Agencies
Replace scattered spreadsheets with a single feedback engine that pushes verified customer sentiment straight into your client portal. Our system handles the collection, analysis, and delivery so your strategists can focus on optimization.
Scheduled PDF Reports
Every Monday at 09:00 CET, your clients receive a branded PDF summarizing NPS, response rates, and sentiment trends. No manual exports. No delayed emails. Just consistent proof of value.
Monday.com & HubSpot Sync
New feedback triggers automatically create tasks in your project management tools. When a customer scores below 6/10, your account manager gets an instant alert with direct contact details and order history.
Revenue Attribution Tracking
We map survey responses to specific checkout flows and ad campaigns. See exactly how a 4.2 CSAT score correlates with a 14% lift in repeat purchases for De Winkeltuin, and adjust bids accordingly.
White-Label Solutions for Client Retention
Deploy the FeedBackNL widget under your own domain. Every survey, dashboard, and monthly PDF carries your branding, making you the undisputed expert on customer experience.
Agencies like DigitalPulse Amsterdam use our white-label framework to turn raw feedback into retention assets. You set the survey logic, we handle the delivery infrastructure. Clients see your logo, your methodology, and your tone—never a third-party platform. Standardize your reporting, protect your margins, and close renewals faster.